Hi, we're also available in English.

Hallo, wir sind auch verfügbar in Deutsch.

Hola, también estamos disponibles en Español.

Bonjour, nous sommes également disponibles en Français.

Ciao, siamo disponibili anche in Italiano.

Hey, we zijn ook beschikbaar in het Nederlands.

Olá, também estamos disponíveis em Português.

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Help & Support
Our Customer Service is available 09:00-18:00 (CET) in English, Dutch and Spanish every day.
Phone numbers
For urgent matters please call us.
We respond within one hour during opening hours.
WhatsApp
We respond within 10 minutes during opening hours.
1
Add Tiqets to your contacts. It's a Dutch phone number, so don’t forget to include +31.
2
When you start chatting, please quote your name and order number.

GUM Shopping Mall

Your CityPass can be collected from the Tourist Information Center in the GUM Shopping Mall at Red Square 3. Take the blue line of the metro to the Ploschad Revolyutsii stop. Or the green line to the Teatralnaya stop.

Your pass is activated the moment it's scanned for the first time, at any one of the sights included.

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GUM Shopping Mall
Red Square, 3, 101000