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Nosso Atendimento ao Cliente está disponível em inglês diariamente de09:00 a 18:00 (CET). Outras línguas dependem de disponibilidade.
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Terms & Conditions

1. Definitions

In these terms and conditions the following terms will be applied in the following meaning, unless explicitly stated otherwise or the context proves otherwise:

1.1 Admission Costs: price of tickets.

1.2 Agreement: the agreement between the End User and Tiqets.

1.3 Event: a public or private event, such as a performance of artistic, musical, cultural, sports and/or recreational nature organised by the Organiser.

1.4 End User/You: the named natural person that purchases tickets for an Event via the Tiqets channels.

1.5 Location: the place where the Event is held.

1.6 Order: the total number of Tickets in one purchase, as completed by the End User.

1.7 Organiser: the party that undertakes to organise and bears responsibility for the organisation of the Event.

1.8 Personal Data: any information relating to a named natural person, including but not limited to a name, an e-mail address, and a telephone number.

1.9 Terms & Conditions: these Terms & Conditions of Tiqets.

1.10 Third Party Ticket Provider: a party that offers tickets, for either its own Events or Events organised by others.

1.11 Ticket(s): the digital or physical license to enter an Event.

1.12 Tiqets: Tiqets International B.V., the user of these terms and conditions.

1.13 Tiqets channels: a website, application, widget, (embedded) link, call center or any other means by which Tiqets allows the purchase of tickets by the End User.

1.14 Tiqets Customer Service: the department of Tiqets available for questions and comments from End Users, contact details can be found via the Tiqets website.

2. Applicability of the Terms and Conditions

2.1 These terms and conditions – which from time to time shall be adapted by Tiqets unilaterally - shall apply to all Tiqets services whereby Tiqets facilitates the End User purchasing tickets for an Event organised by the Organiser. The Tiqets Terms and Conditions shall apply to all Tiqets channels. By accessing and using the Tiqets channels, you acknowledge and agree to have read, understood and agreed to the Tiqets terms and conditions.

2.2 In addition to the Tiqets Terms and Conditions, the terms and conditions of the Organiser of the Event shall apply as between the relevant party and the End User. The Terms & Conditions of the Organiser can be obtained from the relevant party.

2.3 In the event of a conflict between the provisions in the Tiqets Terms and Conditions and other terms and conditions, the provisions of the Tiqets Terms and Conditions will prevail.

3. Scope of the Tiqets service (‘the Agreement’)

3.1 Through the Tiqets channels, Tiqets provides a platform through which Events can be advertised, and through which End Users can purchase tickets for such Events. Tiqets only acts as an intermediary in the formation of an agreement between the End User and the Third Party Ticket Provider and Tiqets is in no respect party to that agreement.

3.2 Before payment of the Tickets by the End User, Tiqets shall state the total Order amount to be paid by the End User consisting of the Admission Costs and - in some cases - a Booking Fee. The Booking Fee covers all other costs such as service costs and/or handling costs charged by Third Party Ticket Provider or Organiser and payment costs charged by payment service providers.

3.3 Upon successful completion of the payment of the Admission Cost and all other costs by the End User and delivery of the Tickets to the End User by Tiqets, the Third Party Ticket Provider or the Organiser, the Agreement between Tiqets and End User is concluded.

3.4 In case no authorisation for the End User’s payment is received, Tiqets will notify the End User that the transaction has failed and, consequently, no Agreement will be and/or has been concluded.

3.5 Tiqets is entitled to modify or cancel the Order of the End User within 48 hours after completion of payment in the event that Tiqets is unable to provide the End User with the actual tickets.

3.6 Tiqets purchases the Tickets with the Third Party Ticket Provider or the Organiser and either delivers the Tickets to the End User or arranges that the Tickets will be delivered to the End User by the Third Party Ticket Provider or the Organiser via e-mail, SMS and/or other messaging.

3.7 Upon delivery of the purchased Tickets by Tiqets, the Third Party Ticket Provider or the Organiser to the End User, the End User waives his right to dissolve the Agreement within the withdrawal period (“wettelijke bedenktijd”) of 14 calendar days.

3.8 The Ticket allows the End User to access the Event. The Ticket is only valid on the date and time indicated on the Ticket, unless otherwise stated on the Ticket. For some Events the Ticket may be valid on other days than the date indicated on the Ticket but will never be valid on dates later than 14 days after the date indicated on the Ticket. End Users can contact Tiqets Customer Service to find out whether their purchased Ticket might be valid on other dates than the date indicated on the Ticket.

3.9 Cancellation policy: Tiqets is not obliged to take back or exchange Tickets once payment has been concluded, nor to provide the End User with a refund. The End User should contact Tiqets Customer Service to cancel their tickets and request a refund. When refund is possible, the restrictions that apply are stated on the product page and in the ticket delivery email sent by Tiqets to the End User. The End User must contact Tiqets Customer Service before the stated time restriction; all tickets without a visit time stated begin at midnight on the visit date. When Tiqets agrees to a cancellation with refund, Tiqets will charge the End User a cancellation fee equal to 8% of the total order value.

3.10 Tiqets services are made available for personal and non-commercial use only. The End User is not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or service available on the Tiqets channels for any commercial or competitive activity or purpose unless explicitly agreed upon.

4. Use of Personal Data

4.1 All Personal Data that the End User provides to Tiqets, will be used by Tiqets in the context of providing services in connection with the execution of the Agreement.

4.2 End User will ensure that the Personal Data that it provides is complete, accurate and up to date and that the End User is legally entitled to make use of the Tiqets channels, meaning that End User will be at least sixteen (16) years old at the time End User uses the Tiqets channels.

4.3 Tiqets will use Personal Data inside the Tiqets organisation to optimize operational processes. This includes but is not limited to the completion and administration of the Tiqets purchase, using data for Customer Service purposes, fraud detection and prevention, detection of illegal or unwanted activities, internal analyses and user studies, and communications by email, by phone, and by other digital channels such as text message or messaging services.

4.4 Tiqets will not sell Personal Data. Tiqets may however share Personal Data with third parties such as with the Third Party Ticket Provider and/or Organiser in order to complete the Tickets purchase. Further this includes the sharing of Personal Data with Tiqets distribution partners involved with the distribution of Ticket(s). In this context, your information is governed by the privacy policies of these distribution partners. Tiqets may share Personal Data with governmental or regulatory authorities if required by law (or any regulation having the force of law). Such requirements may include court orders, subpoenas and orders arising from legal processes and criminal investigations. Tiqets may also disclose Personal Data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

4.5 When using the Tiqets channels, anonymous cookies placed on your computer, or similar technologies, may be used by Tiqets in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit www.networkadvertising.org to opt out of most companies that engage in such advertising.

5. Intellectual Property Rights

The End User is not permitted to make public any of the intellectual property rights with respect to names, logos, formulas and any wording and music, for advertising purposes or otherwise, that are vested in Tiqets, either directly or indirectly, and/or reproduce them or to otherwise use them or benefit from them, unless the prior written permission of Tiqets has been obtained.

6. Disclaimers

6.1 Tiqets does not warrant that:

a) the information on the Tiqets channels is correct and complete. When rendering services, the information disclosed is based on the information provided to Tiqets by Third Party Ticket Providers or Organisers. Although Tiqets will use reasonable skill and care in performing services Tiqets will not verify if, and cannot guarantee that, all information is accurate, complete or correct (including the rates and availability of Tickets), nor can Tiqets be held responsible for any errors, including those due to any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance or otherwise of the Tiqets channels), inaccurate, misleading or untrue information or non-delivery of information. The Tiqets channels do not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Event available via the Tiqets channels.

b) display of prices based on currency conversion is correct. Currency conversion is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

6.2 Obvious errors and mistakes in the pricing (including misprints) are not binding.

7. Liability

7.1 Tiqets shall not be liable towards the End User except in the event of direct damages caused by the gross negligence or wilful misconduct (grove schuld of bewuste roekeloosheid) of Tiqets or Tiqets’ employees (acting in the course of their employment). Tiqets entire and collective liability to the End User arising under or in connection with the Agreement and the Tiqets Terms and Conditions, whether in contract, tort statute (“onrechtmatige daad”) or otherwise shall, to the extent permissible by law, be limited to the payment of direct damages attributable to Tiqets and will not exceed the amount of the Admission Costs.

7.2 Tiqets shall not be liable for any indirect loss or damages, including consequential damages, loss of profit, missed savings, any other form of unrealized benefit and damages by loss of data which have somehow been occurred by and/or result from the use of this website.

7.3 More specifically, Tiqets will in no event be liable for any damages, however arising, in relation to:

a) access to the Event, for the organization of the Event, for the (artistic) quality and content of the Event, or for the state of affairs in and around the Location;

b) the purchase and delivery of tickets by third parties, or for Agreements that, whether or not at the End User’s request, are not entirely fulfilled by Tiqets and in which a third party - for example, the cash desk at a Location – has been involved either directly or indirectly;

c) damages, including compensation or reimbursement of the Admission Costs, in case of a cancellation of the Event. If and to the extent that the Organiser decides to reimburse the Admission Costs and the Organiser engages Tiqets to carry this out, the reimbursement of the Admission Costs that were demonstrably paid to Tiqets will be handled by Tiqets;

d) the loss of Tickets by the End User for whatever reason;

e) death, injury, accidents, loss, damage or theft during or resulting from a visit to the Event or the Location; and.

f) any damages resulting from a force majeure event (“overmacht”), in accordance with Article 6:75 of the Dutch Civil Code).

8. Reviews and Photos

8.1 The completed End User review:

a) may be uploaded onto the Tiqets channels for the purpose of informing (future) customers of your opinion of the Event or Location;

b) (wholly or partly) used and placed by Tiqets at its sole discretion (e.g. for marketing, promotion or improvement of Tiqets services) on Tiqets channels or such (social) media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Tiqets and Tiqets business partners. Tiqets reserves the right to adjust, refuse or remove reviews at Tiqets sole discretion.

8.2 By uploading photos/images to the Tiqets system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Tiqets may use the uploaded photos/images on the Tiqets channels, and in (online/offline) promotional materials and publications and as Tiqets sees fit at its sole discretion. You are granting Tiqets a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos and reviews as Tiqets at its discretion sees fit. By uploading these photos and review the person uploading them accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, the relevant venue) due to Tiqets publishing and using them. Tiqets does not own or endorse the photos/images or reviews that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Tiqets. Tiqets disclaims all responsibility and liability for the photos/images posted.

9. Miscellaneous

9.1 In the event that any of the terms of the Tiqets Terms and Conditions are declared void or otherwise not binding, the remaining terms will remain unimpaired. Tiqets shall do its utmost to change wording so as to achieve as far as possible the intent and purpose of terms declared void or otherwise not binding.

9.2 The Tiqets Terms and Conditions contain the entire agreement between the End User and Tiqets.

9.3 The Tiqets Terms and Conditions are governed by Dutch law. Any and all disputes shall be submitted to the competent court in Amsterdam, the Netherlands. Any dispute arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration in Amsterdam, the Netherlands. The arbitrator shall be agreed by mutual consent. If the dispute is not settled by arbitration within 10 days of the commencement of the arbitration, or such further period as the parties shall agree in writing, the dispute shall be referred to and finally resolved by the competent court in Amsterdam, the Netherlands.

9.4 The Tiqets Terms and Conditions can be amended at any time by Tiqets. The amendments will come into force 30 days after they have been published on this website. Tiqets therefore recommends checking the Tiqets Terms and Conditions from time to time.

9.5 The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on the Tiqets website (by selecting the English language) or shall be sent to you upon your written request.

10. Contact

Tiqets is a private company with limited liability organised under the laws of the Netherlands with its registered office at James Wattstraat 100, 1097 DM Amsterdam, the Netherlands. Tiqets is registered at the Chamber of Commerce under file number 59.62.02.85. You are requested to send all correspondence to Tiqets to the e-mail address customerservice@tiqets.com or contact Tiqets by phone on +31 85 888 4442 or contact Tiqets Customer Service.

Tiqets Terms & Conditions
Version: 5.0 (2 February 2016)