E-book

2020’s Best Museums Share How To Improve Visitor Experience

How can you entice visitors back after a year-long cultural hiatus? By offering a world-class visitor experience.


The winners of the 2020 Best Museum Award all have one thing in common: they’ve translated captivating subject matter into a unique experience, in a stunning space. They were all incredible museums before the pandemic, and they’ve emerged to showcase an even more highly calibrated degree of customer experience.


Want to know how they do it? Download this e-book to find out.

What you’ll learn:

  • The key elements of an exceptional visitor experience
  • Strategies from four museums with five-star ratings
  • How to maintain a memorable visitor experience in the face of Covid

Download the e-book

Museums featured in the e-book:

USS Midway Museum

Musée des Confluences

Peggy Guggenheim Collection

Fundació Gala-Salvador Dalí