We were deeply dissatisfied with our travel experience and follow up. We made a booking via Tourscanner.com for a trip to Gozo Malta for 120 euros. The booking experience itself was positive and...
We were deeply dissatisfied with our travel experience and follow up. We made a booking via Tourscanner.com for a trip to Gozo Malta for 120 euros. The booking experience itself was positive and felt trustworthy. On the website itself there was no mention of the tour operator ‘Supreme Travel’. When researching them after the trip, I do see plenty of negative reviews. The tour itself did not meeting our expectations at all. First of all, we were promised a hotel pickup and drop off. After booking, we were contacted to inform the pickup location was unilaterally modified, which required us to walk 20 minutes to a different hotel. Then we were rushed into a minivan without any context. We were very skeptical because the driver did not ask for our tickets, seemed entirely unaware of the trip details, and was very agitated. We calling via the contact details we received (from Supreme Travel) we received equally confusing information (e.g that the ferry ticket was not included, while this was explicitly mentioned). After a hectic start, we ultimately boarded the coach bus. During the trip we uncovered other unpleasant surprises: the promised lunch was not included (“this was replaced by a temple visit, but has not been updated on the website”) and we wouldn't be visiting the Citadel in Victoria (“traffic conditions don't allow this”). The train ride was extremely brief and unsafe. The trip has been the polar opposite of what we wanted and expected. We reached out to Tourscanner. However we then noticed they were only a search engine, and all actual bookings were processed by another firm called Tiqets. We talked to them for support via Whatsapp during the trip and they told us to wait until the trip ended. We waited and reached back out, and were again turned down again. The support was not helpful at all. There was no compensation, and no mention of any changes to improve their information on the site (e.g. mention the tour operator). In summary: despite of the overall positive reviews of Tourscanner, I would not consider it in the future because they offer falsely advertised tours and are not willing to help afterwards.
Gozo Full-Day Sightseeing Tour from Malta
M
Marilyn,
Guernsey
14 May 2022
Excellent
The Malta Prehistoric Temples Tour was excellent and so interesting.The guide, Mario, was so knowledgeable and had a great sense of humour. I would recommend this tour to everyone as it was the...
The Malta Prehistoric Temples Tour was excellent and so interesting.The guide, Mario, was so knowledgeable and had a great sense of humour. I would recommend this tour to everyone as it was the highlight of our trip.
Malta Prehistoric Temples Tour
C
Christina,
Greece
13 Jul 2022
Good
Our guide was wonderful and very knowledgeable about the history and culture of Malta. We really enjoyed our tour.
Malta's 3 Cities Tour and Wine Tasting Malta's 3 Cities Tour and Wine Tasting
Malta's Blue Lagoon is a well-known local beach and lagoon on the island of Comino. Its name is derived from the crystal-clear waters which – as you may have guessed – are tinted a spectacular shade of light blue. The Blue Lagoon is a popular spot for swimming, scuba diving, snorkeling, and other aquatic activities.
Hondoq Bay is located on the eastern side of the island of Gozo, and features a scenic beach overlooking Comino. It's a well-visited sightseeing and relaxing spot for locals and visitors alike; some of the most popular activities to do around the bay include swimming and snorkelling, as well as hiking across the surrounding terrain.
The Valletta City Gate is an iconic part of the city's identity, with a history dating back all the way to the 1560s. Five different gates have stood here over the centuries, protecting the city and welcoming new arrivals. The present gate, designed by famous architect Renzo Piano, was completed in 2014.
