Strategies for 5-Star Reviews From

Award-winning UK Venues

89% of people use reviews to decide whether to buy, or book, something online. So if you aren’t already prioritising offering a great visitor experience to get those shiny, 5-star reviews, you should be. But, as you probably know: it’s one thing to get visitors through your doors, it’s another thing to get them raving about their visit. 

But there are some venues that have cracked the code. In this special event we asked 4 of the 2021 Remarkable Venue Award winners from the UK to share their tips for creating a 5-star visitor experience. From best practices for staff to the importance of signage on-site, there are plenty of ways to give your visitors an experience to rave about.

What you’ll learn in this webinar:

  • Customer-centric best practices from internationally renowned museums and attractions
  • Key elements of an exceptional visitor experience
  • Tips and strategies you can use in your own venue

Download the recording

Speakers for this special event included

Janet Cole

Visitor Services Manager

Windsor Castle

Royal Collections Trust

Julie Trevisan-Hunter

Marketing Director

Chris_Royal Liver Building

Chris Devaney

Operations Manager

Matthew Coulter

Sales Executive

Tower of London

Historic Royal Palaces