It’s a fact: 89% of people use reviews to decide which museums and attractions to visit. The 5-star review is more important than ever before;  if your venue isn’t a top-rated one, you’re losing potential visitors. So how do you get those elusive 5-star reviews? Offer up a visitor experience that people will rave about.

Here’s how the four UK 2021 Remarkable Venue Awards winners – the Royal Liver Building, Scotch Whisky Experience, Tower of London, and Windsor Castle – ensure 5-star reviews with their visitor experience.

What you’ll learn in this report:

• The power of social proof
• How to tailor a visitor experience guaranteed to lead to 5-star reviews
• How to get your team working for you to improve your museum or attraction’s reviews