How 2020’s Best Museums Created Award-Winning Visitor Experiences

The pandemic has forced museums to rethink their visitor experience from top to bottom. When your museum reopens, how will you turn your visitor experience from good to great?

In this webinar you’ll learn the insider strategies from 3 winners of the 2020 Best Museum award, which recognizes exceptional visitor reviews. The award-winning museums will share their strategies to offer their visitors a fantastic experience, even during an unpredictable year.

You’ll leave with customer-centric best practices from internationally renowned museums to incorporate into 2021 planning and beyond.  

Download the webinar

Speakers for this special event included

Joseph Wagstaff

Travel Industry Sales Manager

USS Midway Museum


Cédric Lesec

Directeur des relations extérieures et de la diffusion

Musée des Confluences


Patrizia Martignon from the Peggy Guggenheim Collection in Venice

Patrizia Martignon

Officer for Visitors Services

Peggy Guggenheim Collection