How to Enhance Customer Satisfaction and Drive Revenue with Tiqets’ Supplier Packages

When a potential customer is planning their trip, they want to make the most of their precious time.

Their goal is to enjoy their trip, learn something new, and certainly make memories. They seek curated experiences, novel ideas, and, above all, value from their money spent.

Tiqets’ new Supplier Packages are designed to meet these needs by improving the customer experience. Supplier Packages are a unique service provided by Tiqets that makes it possible for you to sell your product bundled with another experience. By offering packages on your site, you provide your visitors with more options and a more comprehensive experience. This added value not only improves their satisfaction but also allows you to receive revenue from both your own tickets and commissions on the bundled experiences.

When your attraction is part of another venue’s package, it reaches a larger audience and gets more visibility. Supplier Packages help everyone involved by using the combined reach and recommendations to bring in more visitors and boost sales.

How Tiqets’ Supplier Packages work

Tiqets’ Supplier Packages allow you to combine any experience at your museum or attraction with that of one or more Tiqets suppliers, and offer the package on your own website.

Here’s how it works.

Submit a request in the portal to show your interest in Supplier Packages. A regional manager will reach out to you and will help create the right package using their data on top-selling products and customer insights to combine the most successful experiences together. They will then create the package for you to sell.

Add the package to your website using a simple link provided by Tiqets.

Start selling. Customers will click on the package link on your site, and Tiqets will handle checkout and payment on a co-branded page featuring your brand colors. Customers will receive all tickets from Tiqets.

Get paid. Tiqets will invoice you as a supplier under the existing terms. You will also get a separate invoice for your commission as the package seller.

Once you’ve set up a package through Tiqets, you’ll not only receive your own full ticket value from each sale but a revenue share from any other experiences bundled into the package.

In addition, for up to a month after purchasing a ticket package via your website, any customer that buys another experience via Tiqets will earn you a commission on that sale, too – regardless of what museum, attraction, or activity they buy tickets to. We consider this purchase a referral through you, and you’re compensated accordingly.

Why consider a package on your website?

One of the benefits of adding a package on your website is the improved customer relationship from curating the most memorable experiences for those who visit your website. When you recommend a riverboat cruise or a dinner experience to complement your own offering, your recommendation adds value to your customers’ experience and increases their satisfaction with their trip.

Your customer will get individual tickets to each experience they want to visit. Even better, doing this requires no additional overhead or training for your staff.

Another reason to consider creating packages through Tiqets is the increased revenue you get – not just the commission you get for selling the experiences of other suppliers, but the commission for any returning customers. It’s an increase in revenue without a corresponding increase in effort. In fact, the effort is largely passive, while the payoff is limitless.

Even if your sales are already good and you’ve nearly reached your full capacity, offering packages is a creative way to increase revenue and to give your customers a better experience.

Best of all, you only have to add on your site a simple link provided by Tiqets —no extra admin work, no new process; we can even help find the right package for you!

The Museum of Modern Art (MoMA) and Top of the Rock

A great success story of Tiqets’ Supplier Packages is the collaboration between The Museum of Modern Art and Top of the Rock at Rockefeller Center. These venues had been selling package tickets on-site for many years.

By partnering with Tiqets to offer the package online, they were able to increase their sales, streamline operations, and improve customer experience.

In just three months, they generated over €11k in commissions and sold more than 6,000 tickets. This partnership not only satisfied customers but also boosted the visibility of both venues on their websites.

Château Royal d’Amboise

Located in the Loire Valley, an area known for its historic castles, the Château Royal d’Amboise used Tiqets’ Supplier Packages to improve visitor experience and boost revenue.

Recognizing that tourists often visit multiple castles, Château d’Amboise offered two exclusive packages online:

– Château d’Amboise + Château du Clos Lucé

– Château d’Amboise + Château du Clos Lucé + Château de Chenonceau

This strategy paid off. They sold over a thousand tickets in the first month, earning more than €3K in commissions and seeing a ~60% increase in revenue per sale.

By offering these packages, Château d’Amboise provided visitors with a richer experience of the region’s history, ensuring a better visit for their customers.

Stand back and let the results speak for themselves

Bundling your experience together with other nearby experiences is a gift to your visitors and a boost to your revenue. This passive partnership with other venues can ultimately broaden your audience and increase your authority in the tourism industry. More than anything, though, it’s a simple way to take advantage of the broad supplier base that Tiqets already offers.

With over 10,000 published products on our website, available in 18 languages and around the world, it shouldn’t be too challenging to build one or multiple Supplier Packages that are right for your business!

Get started now.

Not a Tiqets partner yet? Contact us to find out more.