Musei Capitolini + Colosseo e Parco Archeologico

We could not attend the colosseum as the tickets we booked with Tigets were only a booking and not the actual tickets.. when we arrived at Colosseum we were told to go to a ticket sales office 20... Mostra di più

We could not attend the colosseum as the tickets we booked with Tigets were only a booking and not the actual tickets.. when we arrived at Colosseum we were told to go to a ticket sales office 20 minutes away so therefore missed our time slot to enter Colosseum. We abandoned the idea of the visit and chalked it up to bad luck! We did get to the Capitoline museum as our bookings with Tiget for this museum were realised online and we didn’t have to go to a ticket office kilometres away from the museum. Tigers should clearly state on their booking that in some cases people must go to the designated ticket office to get actual passes into such places as the colosseum etc… I had paid Tigets €150 online for the booking to the colosseum but was prevented from attending! I could not find from the Tigers website where I could get a refund? It was impossible to find an email or phone number to call… we were left very disappointed and out of pocket €150 Please advise as to where or how I can get a refund for the Colosseum? Kindest regards Trish Findlater