Using your tickets

How do I use my tickets? What do I do with my ticket/voucher?
You will find detailed instructions under the heading 'Instructions' on the product description page. In addition, we will send you a confirmation...
Mon, 15 Jul, 2019 at 5:11 PM
I can’t find the venue or the place to pick up my tickets!
You can find meeting points and exact venue addresses in the ‘Venue’ section of our product page. If you are having trouble locating this information, pleas...
Mon, 15 Jul, 2019 at 5:11 PM
The venue won’t let me in and says my tickets are not valid. What can I do?
Tiqets only sells official tickets so you can rest assured that your tickets are valid. If you are refused entry please reread your confirmation email to m...
Mon, 15 Jul, 2019 at 5:11 PM
Can I give my ticket to someone else?
Most of the tickets aren't nominal. Some venues do issue their own ticket that you will receive together with your Tiqets voucher. In this case, ticket...
Fri, 11 Sep, 2020 at 10:16 AM
Where can I find the validity of my ticket?
You can see the validity of your ticket directly on the voucher and it's generally the date chosen during the booking process. If the product has a fle...
Fri, 11 Sep, 2020 at 10:17 AM
Is the date on my ticket according to my time zone or the venue time zone?
The date shown on your voucher will always refer to the venue time zone.
Fri, 11 Sep, 2020 at 10:18 AM
Where can I find the opening hours for this venue?
You can find the opening hours under the heading 'Venue' within the product description. Opening hours are also shown on your voucher, please make...
Fri, 11 Sep, 2020 at 10:18 AM
A tour operator is supposed to contact me via email but they haven't yet. What should I do?
Check your spam folder to make sure the email hasn't ended up there. If the date is approaching, please do not hesitate to get in contact with our Cust...
Fri, 11 Sep, 2020 at 10:19 AM
How can I write a review?
All Tiqets customers get an email a few days after their visit allowing them to leave a review.
Fri, 11 Sep, 2020 at 10:20 AM
I have an emergency number on my voucher. What's it for?
If you are late or lost, you can call the emergency number in order to reach our representative for assistance.
Fri, 11 Sep, 2020 at 10:21 AM