Booking

I’ve ordered and haven’t received my tickets - what can I do?
Most of our tickets are confirmed instantly when you purchase. To confirm your order, we send both an email and an SMS message. The SMS message is a back-up...
Mon, 15 Jul, 2019 at 5:00 PM
How can I make a group order?
Tiqets generally does not support orders for large groups. If you encounter a limitation during checkout that stops you ordering the number of tickets you w...
Mon, 15 Jul, 2019 at 5:10 PM
I can’t seem to finish my order. What’s happening?
Usually this is because your web browser needs to be updated. This especially applies to Internet Explorer and Mozilla Firefox. You can visit www.microsoft....
Mon, 15 Jul, 2019 at 5:09 PM
I work for a travel agent; can I get a discount?
We do not provide discounts for travel industry professionals. Our business model is based around selling tickets to consumers, so we always quote the best ...
Mon, 15 Jul, 2019 at 5:10 PM
I’ve ordered via PayPal and haven’t received confirmation of my order.
PayPal may need you to manually approve the order. Please check your PayPal account to see whether this is the case.
Mon, 15 Jul, 2019 at 5:09 PM
In my order overview, I see a ‘Booking fee’ shown. What is this?
Tiqets encounters costs associated with providing our service. For example these include our customer service, and payment processing costs. For most venues...
Mon, 15 Jul, 2019 at 5:09 PM
The price advertised changes per day, why?
Some venues offer a different price depending on the day of the week and timeslot, therefore prices are constantly changing.
Fri, 11 Sep, 2020 at 9:51 AM
I am a professional guide. Can I enter for free?
No. Free/discounted tickets can be found on the checkout page under your ticket selection. Otherwise, we suggest you contact the venue directly.
Fri, 11 Sep, 2020 at 9:59 AM
Do I need to book a time slot?
Some tickets do not require a time slot – you can visit the venue on your chosen date whenever you like during the opening hours. For other venues, you will...
Fri, 11 Sep, 2020 at 10:00 AM
I am a senior. Can I enter for free?
Free entrances and concessions will depend on the venue. You can find this information on the checkout page under your ticket selection. Otherwise, we sugge...
Fri, 11 Sep, 2020 at 10:11 AM