Changes and Cancellations

What is the Tiqets cancellation policy?
For every ticket provided by Tiqets, you can always choose a free cancellation option. If you buy a ticket with free cancellation included, you can cancel i...
Tue, 26 May, 2020 at 5:44 PM
What does free cancellation mean?
If you buy a ticket with free cancellation included, you can cancel it up to 23:59 (11:59 PM) of the day before your visit date. No questions asked. Just ge...
Tue, 26 May, 2020 at 5:19 PM
I may have to cancel my trip. Can I cancel my ticket later if I buy it now?
Yes! We recommend that you select a ticket with the free cancellation option included, so you can cancel it up to 23:59 (11:59 PM) of the day before your vi...
Tue, 26 May, 2020 at 1:52 PM
I am canceling my trip due to the coronavirus. Can I get a refund?
We understand that many travellers have been forced to rethink their plans due to the outbreak. Refunds will be granted if:  * You purchased a ticket wi...
Tue, 26 May, 2020 at 12:14 PM
Can I cancel my order and get a refund?
Tiqets is not obliged to exchange or refund unused tickets, but we very much want to help you. Whether we can refund your ticket will depend on the policy o...
Mon, 25 May, 2020 at 7:25 PM
How do I cancel my ticket?
No matter the reason, the best way to cancel your ticket is to get in touch with our Customer Service team via email.
Mon, 25 May, 2020 at 8:13 PM
Where can I find my order number?
Your order number is found in the title of both emails we send to you immediately after your order is confirmed, as well as on your ticket voucher in PDF fo...
Mon, 15 Jul, 2019 at 4:43 PM
Is it possible to make amendments to my order – for example, if I ordered tickets for the wrong day?
It will vary from venue to venue, but we’ll certainly do our very best to accommodate you. Please contact us. You’ll need to have the details of your ticket...
Mon, 15 Jul, 2019 at 4:42 PM
I didn’t use my tickets and the date is passed - can I get a refund?
Unfortunately it is not possible to refund tickets when the cancellation request is made after the valid entry period has lapsed.
Thu, 9 Apr, 2020 at 11:41 AM
How are refunds processed? How long will it take to receive my refund?
Tiqets processes refunds on a regular basis. Once our team approves the refund request the issue passes to your card issuer or bank, and we no longer have a...
Mon, 15 Jul, 2019 at 4:43 PM