Changes and Cancellations

What is the Tiqets cancellation policy?
For every ticket provided by Tiqets, you can always choose a free cancellation option. If you buy a ticket with free cancellation included, you can cancel i...
Fri, 26 Jun, 2020 at 11:57 AM
What does free cancellation mean?
If you buy a ticket with free cancellation included, you can cancel it up to 23:59 (11:59 PM) of the day before your visit date. No questions asked. Just ge...
Tue, 26 May, 2020 at 5:19 PM
I may have to cancel my trip. Can I cancel my ticket later if I buy it now?
Yes! We recommend that you select a ticket with the free cancellation option included, so you can cancel it up to 23:59 (11:59 PM) of the day before your vi...
Tue, 26 May, 2020 at 1:52 PM
I am cancelling my trip due to the coronavirus. Can I get a refund?
​​​​ We understand that many travellers have been forced to rethink their plans due to the outbreak. Refunds will be granted if:  * You purchased a ticke...
Mon, 24 Aug, 2020 at 1:45 PM
Can I cancel my order and get a refund?
Tiqets is not obliged to exchange or refund unused tickets, but we very much want to help you. Whether we can refund your ticket will depend on the policy o...
Fri, 26 Jun, 2020 at 2:47 PM
Can I add a ticket to my purchase?
Unfortunately, it is not possible to add a ticket to a fulfilled order. We advise you to check availability for your chosen experience on our platform and m...
Fri, 11 Sep, 2020 at 10:00 AM
Are tours running rain or shine?
If a tour is canceled due to bad weather our team will make sure to notify you accordingly via email. Otherwise, your ticket is valid and the tour is availa...
Fri, 11 Sep, 2020 at 10:01 AM
How do I cancel my ticket?
You can cancel your tickets using our App (available for iOS and Android). Simply enter your ticket details via the Wallet tab and click on ‘Cancel your ord...
Fri, 11 Sep, 2020 at 10:03 AM
I lost my ticket/card/pass. Can I get a replacement or refund?
Tiqets is not responsible for exchanged tickets that have been lost. Unfortunately, our venue partners are not always able to replace lost cards/paper ticke...
Fri, 11 Sep, 2020 at 10:02 AM
Where can I find my order number?
Your order number is found in the title of both emails we send to you immediately after your order is confirmed, as well as on your ticket voucher in PDF fo...
Mon, 15 Jul, 2019 at 4:43 PM