Tiqets processes refunds on a regular basis. Once our team approves the refund request the issue passes to your card issuer or bank, and we no longer have any control over how long it takes to reach you. If you experience a delay in receiving the refund, please contact your card issuer or bank before contacting Tiqets. The issue usually lies with them.

The processing time for a refund for a payment made by iDEAL or SoFort transfer is generally two working days. Refunds of payments made using a credit or debit card can take between two and seven working days to reach your account.

Please note that cancellation fees may apply; see our Terms and Conditions. We will notify you via email or telephone of any fees which apply in your case.