Tiqets Help Center

Changes and Cancellations 10

• What is the Tiqets cancellation policy?
• What does free cancellation mean?
• I may have to cancel my trip. Can I cancel my ticket later if I buy it now?
• I am canceling my trip due to the coronavirus. Can I get a refund?
• Can I cancel my order and get a refund?

See all 10 articles

Ordering 4

• I’ve ordered and haven’t received my tickets - what can I do?
• I can’t seem to finish my order. What’s happening?
• I’ve ordered via PayPal and haven’t received confirmation of my order.
• In my order overview, I see a ‘Booking fee’ shown. What is this?

Groups 2

• How can I make a group order?
• I work for a travel agent; can I get a discount?

Using your tickets 3

• How do I use my tickets? What do I do with my ticket/voucher?
• I can’t find the venue or the place to pick up my tickets!
• The venue won’t let me in and says my tickets are not valid. What can I do?

Payments 4

• What payment methods can be used on Tiqets?
• Payment authentication - my payments are repeatedly rejected. Why can’t I buy tickets?
• I need an invoice for my order, how do I obtain this?
• How can I be sure that my credit card details are secure?

Privacy 1

• What does Tiqets do with my personal information?

Conflict resolution 1

• What if we don’t agree on something?

Still need help? 2

• Email
• WhatsApp