How can we help you today?

Booking 11

• I’ve ordered and haven’t received my tickets - what can I do?
• How can I make a group order?
• I can’t seem to finish my order. What’s happening?
• I work for a travel agent; can I get a discount?
• I’ve ordered via PayPal and haven’t received confirmation of my order.

See all 11 articles

Payments 4

• What payment methods can be used on Tiqets?
• Payment authentication - my payments are repeatedly rejected. Why can’t I buy tickets?
• I need an invoice for my order, how do I obtain this?
• How can I be sure that my credit card details are secure?

Using your tickets 21

• How do I use my tickets? What do I do with my ticket/voucher?
• I can’t find the venue or the place to pick up my tickets!
• The venue won’t let me in and says my tickets are not valid. What can I do?
• Can I give my ticket to someone else?
• Where can I find the validity of my ticket?

See all 21 articles

Changes and Cancellations 15

• What is the Tiqets cancellation policy?
• What does free cancellation mean?
• I may have to cancel my trip. Can I cancel my ticket later if I buy it now?
• I am cancelling my trip due to the coronavirus. Can I get a refund?
• Can I cancel my order and get a refund?

See all 15 articles

Privacy 1

• What does Tiqets do with my personal information?

Conflict resolution 1

• What if we don’t agree on something?

Still need help? 2

• Email
• WhatsApp

Meeting point and pickup 0

Booking modification 0

Booking information 0

Conflict resolution 0

Privacy 0